1. Home
  2. FAQ
Frequently Asked Questions

Horas7 FAQ — All Your Questions Answered Here

From registration to payments, bonuses to betting — everything you need to know about horas7, all in one place.

Popular:
40+
Q&A
7
Category
24/7
Live Support
Bengali
Language Support

How to Get Help at horas7

We're ready to resolve any issue you have — fast.

Live Chat Support

Chat with us in Bangla via live chat, 24/7. Average response time is just 2 minutes.

Email Support

For complex issues, email us at support@horas7.biz. You can typically expect a detailed response within 2–4 hours.

Detailed FAQ

Find answers to 40+ frequently asked questions on this page. Search by keyword or browse by category.

Full Support in Bengali

All horas7 support is available entirely in Bengali. No language barriers — get help in your native tongue.

Quick Resolution

Most issues related to payments, accounts, or bonuses are resolved within 15 minutes.

Safe & Trusted

All your information is kept strictly confidential. You will never be asked for your password when contacting support.

Category
Useful Links
Register Log In Promotions Payment Responsible Gaming

If you can't find an answer, start a live chat or support@horas7.bizsend us an email.

No questions found. Try different keywords or browse all categories.
Account & Registration
6 Questions

To register on horas7, you'll need: an active Bangladeshi mobile number, your correct name and date of birth, and a strong password. Email is optional but recommended for easier account recovery. The entire process takes just 2 minutes. For more details, Registration Page See.

Per horas7 policy, each person may only create one account. If multiple accounts are found under the same user, all accounts may be suspended. Please use a single account fairly.

After registration, you'll receive an OTP on your mobile to complete the initial verification. For large withdrawals, you may be asked to verify your National ID (NID).

After logging in, you can update your mobile number, email, and password from Account Settings. To change your name or date of birth, contact support@horas7.biz, as these are tied to identity verification.

Yes, you can request account closure at any time by emailing support@horas7.biz. Please ensure your balance is zero and there are no pending bets before submitting the request.

You must be at least 18 years old to register on horas7. This is a legal requirement. Accounts cannot be created for users under 18.
Payments & Deposits
6 Questions

Payment methods currently supported on horas7:
  • Mobile Pay — Most popular & instant
  • Nagad — Fast and simple
  • Rocket (DBBL) — Dutch-Bangla Bank Mobile Banking
  • Bank Transfer — Ideal for large amounts
For more details, Payment Page See.

The minimum deposit at horas7 is just ৳300, applicable across Mobile Pay, Nagad, and Rocket. The minimum for Bank Transfer may differ.

Deposits via Mobile Pay, Nagad, and Rocket are typically credited within 1–5 minutes. Bank transfers may take up to 1 business day. If your deposit hasn't arrived after 15 minutes, contact support@horas7.biz with your transaction ID.

horas7 does not charge any fees for deposits. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transaction charges — this is subject to their respective policies.

Email support@horas7.biz immediately with your transaction details (amount, time, and sender's number). Our team will investigate promptly and resolve the issue. The sooner you reach out about an incorrect payment, the easier it is to fix.

The maximum single deposit limit depends on your payment method and account verification level. Fully verified accounts have significantly higher limits. For more details, Payment Page See.
Withdrawal
5 Questions

Standard withdrawal requests are processed within 15 minutes to 24 hours. Mobile Pay and Nagad are typically the fastest. Larger withdrawals may require additional verification, which can take a bit longer.

The minimum withdrawal amount at horas7 is ৳500. This applies to all available payment methods.

You can cancel a pending withdrawal before it is processed. Go to the withdrawal section of your account and cancel the pending request. Once processing has begun, cancellation may no longer be possible.

If your withdrawal hasn't arrived within 24 hours of your request, email support@horas7.biz with your transaction ID and the time of the request. Our team will look into it promptly.

Standard withdrawals only require OTP verification. However, larger amounts (generally ৳50,000 or more) may require National ID verification. This is done solely to protect the security of your account.
Bonuses & Promotions
5 Questions

After registering on horas7, your welcome bonus is automatically credited to your account on your first deposit. No promo code required. To see current bonus offers, Promotions Page See.

Each bonus comes with specific turnover or wagering requirements. You generally need to wager a set multiple of the bonus amount before withdrawing. For full terms on each promotion, Promotions Pageis available.

No, bonuses cannot be withdrawn directly. Once you meet the wagering requirements, your winnings become eligible for withdrawal. This is standard industry practice and applies to all bonus offers.

Expired bonuses are automatically removed from your account and can no longer be used. Make sure to use your bonus before it expires. Validity periods typically range from 7 to 30 days.

Invite your friends to horas7. When a friend registers using your referral link and makes their first deposit, you'll receive a referral bonus. Find your referral link in the Profile section of your account.
Betting
5 Questions

horas7 supports betting on cricket, football, tennis, badminton, kabaddi, and 20+ other sports. Live Betting, Virtual Sports, and eSports are also available. To explore popular games, Popular Games Page Visit.

Live Betting lets you place bets on matches in real time. Odds shift moment to moment based on how the game unfolds. Log in and head to the Live section to see all ongoing matches. Decisions need to be made fast, so stay focused.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases — such as a match cancellation or change of organizer — a refund may be issued. For more details, Terms & Conditions See.

The minimum bet at horas7 is just ৳10, making it easy for new users to get started with small amounts. For betting tips, Betting Tips Page See.

If a match is not completed within the scheduled time, horas7 generally refunds the bet amount. However, if the match is rescheduled and takes place within the new time frame, the bet may remain valid. For specific rules, Terms & Conditionsas outlined.
Security & Privacy
4 Questions

No. horas7 does not share your personal information with third parties. Your data is used solely for account management and payment processing. To learn more, Privacy Policy Read.

After logging in, go to Account Settings → Security and enable Two-Factor Authentication. From then on, you'll need to enter both your password and the OTP sent to your mobile every time you log in.

If you suspect anything suspicious, email support@horas7.biz immediately and request a temporary account block. Our security team will investigate promptly and secure your account. You can later recover access through identity verification.

A strong password should include:
  • At least 8 characters
  • Uppercase (A-Z) and lowercase (a-z) letters
  • Numbers (0–9)
  • Special characters (!@#$%)
Do not use your name, date of birth, or any easily guessable information as your password.
Games & Casino
4 Questions

Yes, horas7 has a Live Casino section where you can play with real dealers via live streaming. Popular games include Baccarat, Roulette, Blackjack, and Dragon Tiger.

horas7 jackpot slot games feature progressive jackpots that grow every day. A portion of every bet goes into the jackpot pool. To learn more about jackpots, Jackpot Page See.

Yes, all horas7 games are fully supported on mobile browsers. They run smoothly on both Android and iOS — no separate app needed for the full experience.

All games on horas7 use internationally certified Random Number Generator (RNG) technology, audited by independent third parties. This ensures every result is completely fair and random.

Didn't find your answer?

Our support team is always here for you

Live Chat

For the fastest help. Average response time: 2 minutes.

Active 24/7

Email Support

For complex issues. Response within 2–4 hours.

support@horas7.biz

Terms & Conditions

Read the full terms and conditions.

Read

Join horas7 today

Got your answers? Go ahead and register now to start betting.

Free Registration Log In
Free Registration
Welcome Bonus
24/7 Support
বাংলা